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Our broadband
services provide you with a high quality, reliable connection in
a choice of monthly allowance and underlying connectivity
options to meet varying customer requirements. Choose from a
rate adaptive ADSL connection for speeds of up to 8Mbps* or
where available**, an ADSL2+ connection providing you with
greater stability and potentially faster speeds* at no
additional cost. Alternatively, you can opt for a fixed rate
service in a choice of three speeds; 512Kbps, 1Mbps or 2Mbps.
*The actual speed achieved depends upon the distance from the
exchange and the quality of connection.
**ADSL2+ is only available to customers connected to 21C enabled
exchanges. To find out if ADSL2+ is available to you please
contact us.
Our packages clearly differentiate between the needs of business
and residential customers and are easily identified as Business
or Family packages. Both options allow you to accommodate
additional bandwidth needs through top-ups and per 1GB overuse
options.
Business Packages
Our business packages range from 15GB to 180GB and include key
business features such as traffic prioritisation and business
friendly bandwidth allowance times. All Business packages
include either Elevated Best Efforts (EBE) where available, or
provide an increased upload speed of up to 832Kbps. EBE is
available where BT exchanges have been WBC*** enabled and
guarantees minimum throughput of 3Mbps over the BT network
subject to line sync rate. This minimum level of service is
guaranteed for 90% of the time over the busiest 3 hour period.
Product Underlying Connection Monthly
Allowance Pricing Per Month (Ex VAT)
Business 15 Rate adaptive ADSL or ADSL2+ 15GB £29.99
Business
45 Rate adaptive ADSL or ADSL2+ 45GB £39.99
Business 90 Rate
adaptive ADSL or ADSL2+ 90GB £49.99
Business 135 Rate
adaptive ADSL or ADSL2+ 135GB £59.99
Business 180 Rate
adaptive ADSL or ADSL2+ 180GB £69.99
Business 15 Fixed rate ADSL 15GB £31.75
Business 45 Fixed rate ADSL 45GB £37.75
Business 90 Fixed rate ADSL 90GB £48.75
Business 135 Fixed rate ADSL 135GB £58.75
Business 180 Fixed rate ADSL 180GB £68.75
The monthly bandwidth allowance for Business packages is
consumed between 08:00hrs to 20:00hrs Monday to Friday.
Bandwidth usage outside of these time periods is uncharged. The
packages receive traffic prioritisation during allowance times
only.
***WBC (Wholesale Broadband Connect) is a national broadband
aggregation and transport service that is the basis for BT’s
21st Century Network. The rollout of WBC enabled exchanges is
continuing throughout the UK and is expected to be completed by
2012. New services such as ADSL2+ and EBE are only available on
WBC based connections.
Family Packages
Our Family packages are available in a range of monthly
allowance options ranging from just 1GB to 120GB.
Product Underlying Connection Monthly
Allowance Pricing Per Month
(Inc VAT)
Family 1 Rate adaptive ADSL or ADSL2+ 1GB £13.95
Family 3 Rate adaptive ADSL or ADSL2+ 3GB £15.95
Family 30 Rate adaptive ADSL or ADSL2+ 30GB £18.95
Family 60 Rate adaptive ADSL or ADSL2+ 60GB £28.95
Family 90 Rate adaptive ADSL or ADSL2+ 90GB £38.95
Family120 Rate adaptive ADSL or ADSL2+ 120GB £48.90
Family 1 Fixed rate ADSL 1GB £15.95
Family 3 Fixed rate ADSL 3GB £17.95
Family 30 Fixed rate ADSL 30GB £20.95
Family 60 Fixed rate ADSL 60GB £30.95
Family 90 Fixed rate ADSL 90GB £40.95
Family120 Fixed rate ADSL 120GB £50.90
The monthly bandwidth allowance for Family packages is consumed
between 08:00hrs to 00:00hrs Monday to Friday. Bandwidth usage
outside of these times is uncharged. The packages receive
traffic prioritisation between 20:00hrs and 00:00hrs Monday to
Friday only.
Overusage Options
You can choose between two flexible overusage options; either
purchase additional pre-pay top-ups as and when you need them or
post-pay on a per 1GB basis, setting a maximum limit. Top-ups do
not expire unless you cease the connection or move to an
alternative provider and range from 10GB to 100GB.
Overusage**** Allowance Pricing (Inc VAT)
Top-up 10 10GB £9.95
Top-up 25 25GB £23.95
Top-up 50 50GB £46.95
Top-up 75 75GB £69.95
Top-up 100 100GB £91.95
Overusage Per 1GB £1.25
****Upon consumption of the customer’s monthly allowance and all
remaining top-up the connection will be rate limited to 128Kbps
with an additional 1GB. Upon consumption of the additional 1GB
the connection will be blocked until the customer purchases a
top-up or reaches their next billing period start date. Upon
reaching the pre-set limit for per 1GB usage the connection will
be blocked until the start of the customers next billing period.
Additional Options
The additional services listed below are available to both
Business and Family customers. Enhanced Care provides a reduced
fix time of 20hours in the event of a fault, with Openreach
engineers available 24/7. Standard Care provides a fix time of
40 hours. Customers must have 24/7 access to their premises to
be able to take advantage of the 20hr fix time.
Elevated Best Efforts (EBE) guarantees minimum throughput of
3Mbps over the BT network subject to line sync rate. Standard
Best Efforts guarantees minimum throughput of 2Mbps. These
minimum levels of service are guaranteed for 90% of the time
over the busiest 3 hour period. Where EBE is available it is
included as standard on Business packages. However Family
package customers with WBC based connections are able to add EBE
to their service for an additional monthly fee.
Product Pricing Per Month
(Ex VAT)
Enhanced Care £12.50
Elevated Best Efforts £5.00
Other Charges
Other important charges you should be aware of are detailed
below.
Option Pricing (Ex VAT)
Activation £45.00
Migration† Free
Cease Free
Re-grade†† £5.00
†Migrations are free unless from an LLU or cable provider where
an activation fee applies.
††A re-grade charge applies when you move from a Business
package to a Family package or vice versa. No charge applies
when you move between allowance bands e.g. From a Family 1 to a
Family 3.
Speed of connection
WBC based ADSL1 connections provide an uncapped upload speed but
customers may expect to see up to 1Mbps. Download speeds are up
to 8Mbps. WBC based ADSL2+ connections provide an uncapped
upload speed but customers may expect to see up to 1Mbps.
Download speeds are up to 24Mbps. MAX based connections provide
upload speeds of up to 448Kbps and download speeds of up to
8Mbps. MAX Premium based connections provide upload speeds of up
to 832Kbps and download speeds of up to 8Mbps. MAX and MAX
Premium connections are provided to customers connected to
exchanges that have not yet been enabled to support WBC. Fixed
rate products provide upload speeds of 256Kbps and download
speeds of 512Kbps, 1Mbps or 2Mbps.
For leased lines and managed solutions
please call or submit our online form.
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