|
United Kingdom (mainland only)
Delivery cost is shown on the product page, goods marked as in-stock are normally dispatched
within 2-3 days, for items not in stock, we will advise a due delivery date,
whereby you may cancel or backorder your items. Your Credit/Debit card will
not be charged until the goods have been processed for dispatch.
Northern Ireland and UK Offshore
We regret that currently we are not able to process orders online, please
contact customer service for more information.
Channel Islands, Republic of Ireland, Isle of Man and Isle of Wight
We regret that currently we are not able to accept orders from the Channel
Islands, Republic of Ireland,
Isle of Man or the Isle of Wight.
Datec Business Systems Ltd relies upon the services of third party
couriers, and whilst we endeavour to ‘keep to our word’ there are
unfortunately a few occasions when the couriers fail to perform the service
that they are required to. This happens rarely, but because it does occur,
we cannot be held responsible for the late delivery of an item. |
|
Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to a
once only credit once the items are returned to us and receipted back into our Warehouse.
-
In all instances, goods must be returned as new, with no
blemish, defect or parts missing, neither must the outer manufacturer
packaging show any damage or be defaced in anyway.
-
Should the items/packaging show any damage or be
incomplete and defaced in any manner a 25% fee will apply, this will
automatically be deducted from the credit issued.
Goods not required / Distance Selling Act.
If you are not totally satisfied with your purchase, you can return it
within seven working days from the day after that on which the goods are
delivered for a refund provided it is in pristine condition in its original
box and packaging.
-
The Customer will be responsible for the safe return of
the goods. Goods must be returned “as new” or in the same condition that
they were received in. There should be no damage, all parts, items should
be returned, all packaging must be included and the manufacturer packaging
must not be defaced in any manner.
-
We cannot accept the return of opened software packages or
consumable items (e.g. ink cartridges, paper), you will need to contact
the manufacturer directly in these instances.
-
We will issue you with an RMA number which must be clearly
marked on the outer packaging only and not on the manufacturer packaging.
Any item returned not under the cover of an RMA number will be rejected
and returned to you. We do not refund carriage charges applied to the
initial order and neither do we pay for the cost of returning the items to
us.
-
Only complete products will be accepted. Therefore ensure
that all additional enclosures, such as manuals, free software, cables etc
are all returned. Adequate packaging must be used to return the goods.
-
Adequate packaging constitutes that the item is wrapped
securely and then placed inside a box in order for the item to return to
us with no internal or external damage. Items that are not securely
wrapped and received, will be returned in the same manner.
-
We reserve the right to charge a restocking fee of 20% of
the goods value.
-
We reserve the right to reject any item's that do not
meet the criteria laid out above.
Faulty on arrival and within 28 days of purchase.
If your goods develop a fault within 28 days of your receipt, you may return
your goods, complete with all accessories and available packaging for either
replacement at no extra charge or a refund of all money paid by you for the
goods.
In some instances, we may ask you to contact the manufacturer directly in
order to confirm there is a physical fault as we have found that some faults
are actually configuration or compatibility issues. This in no way affects
your statutory rights and is simply something we may need to ask our
customers to perform in order to speed up the DOA process.
Faulty after 28 days of purchase.
A warranty repair is offered for most faulty goods purchased which you have
had for more than 28 days. When we accept return of an item for repair, we
will confirm the fault and send the goods back to the relevant manufacturer
or distributor. Due to the process and logistics involved, the turnaround
may take 4-6 weeks. This may be reduced if you contact the manufacturer
directly yourself, we can provide relevant contact information if required, this does
not effect your legal rights in any way.
Shortages / Damaged in transit.
Please ensure that if there is visible damage to the packaging, you sign the
delivery note accordingly. It is always better to sign as received
damaged/opened with a brief explanation than to write unchecked. you must
inform us within 48 hours of receipt. We shall arrange collection of the
goods and we will either replace the goods at no extra charge, or refund any
money paid by you for the goods.
It is the Customers responsibility to sign for the correct number of
packages that are delivered, the Customer is required to check that the
number of packages delivered equal the number of packages on the delivery
drivers manifest/consignment note. Any shortages must be noted on the
drivers manifest and it is the Customers responsibility to thereafter notify
us within 48 hours of delivery.
Wrong or incorrect goods
If your order is incorrect and incomplete please contact us to arrange for return, replacement or refund. Please note that
if the product has been mis-labelled then it may be necessary for us to
source new stock from the manufacturer/distributor. |
|
All transactions are handled by Google, usernames, passwords,
credit/debit card details etc.
there Privacy Policy can be located at -
http://www.google.co.uk/privacypolicy.html
We are committed to protecting your privacy. We will only
use the information that we collect about you lawfully (in accordance with
the Data Protection Act 1998).
We do not share (except with the delivering courier) sell, or rent any
customer details to third parties. We also do not at present send marketing
material to our customers, although this may change in the future, and we
will request your authorisation before sending such material.
If you have any questions/comments about privacy, you should email
customerservices @ datecsys.co.uk |
